Subject: Re: Mumzworld- Orders for Driver Muhammad Adeel
From: Mary Anne Agapito <[email-masked]>
To: Sagar Khawani <[email-masked]>, lastmile <[email-masked]>
Cc: Mostafa saad <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Denmark A <[email-masked]>, Ekta Jesswani <[email-masked]>, Umang Mehrotra <[email-masked]>, "Returns.fc" <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Shajeeb C <[email-masked]>
Date: Sun, 7 Jun 2020 16:35:30 +0400
List-Id: <ccteam.mumzworld.com>

Hi Sagar,

For order -  600839184, this is under baby registry. The recipient is about
to give birth in 2 days, thus a new order was created.

The new order # was given below and it has a total value of 821.21 AED
600886337

@Outbound.fc <[email-masked]> @Mohit Caleb <[email-masked]>
- please pick and pack asap when fulfilled

@lastmile <[email-masked]> @Mostafa saad <[email-masked]> -
please arrange an urgent delivery when completed

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Fri, Jun 5, 2020 at 11:01 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> As mentioned in the previous email, the given order numbers were deemed
> lost by the courier.
>
> Please create the CRA as finance is asking for it in order to process the
> refund.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Tue, Jun 2, 2020 at 1:13 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Ekta,
>>
>> For this order
>>
>> 5/17/2020
>>
>> 600853022_2
>>
>> 18137273
>>
>> Muhammad Adeel Muhammad Fiaz
>>
>> Done
>>
>> Customer did not receive Shipments
>>
>> The item is out of stock and the customer doesn't other items. The
>> customer wants a credit card refund.
>>
>> Can I raise a refund request now or shall we wait until the investigation
>> is over?
>>
>> Please advise. Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Mon, Jun 1, 2020 at 3:31 PM Carmella Singh <
>> [email-masked]> wrote:
>>
>>> Dear Shajeeb/ Danny,
>>>
>>>
>>>
>>> Good afternoon!
>>>
>>>
>>>
>>> Investigation is still going on.
>>>
>>>
>>>
>>> Once it is approved, we will let you know.
>>>
>>>
>>>
>>>
>>>
>>> *Carmella Singh *
>>> Account Representative
>>> *One Click* Delivery Services
>>> Mobile: +971 524758143
>>> Tel: +971 (0) 4 368 7011
>>>
>>> www.1click2deliver.com
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Danny Naik <[email-masked]>
>>> *Sent:* Monday, June 1, 2020 3:14 PM
>>> *To:* Shajeeb C <[email-masked]>
>>> *Cc:* Mostafa saad <[email-masked]>; Carmella Singh <
>>> [email-masked]>; Sujan Raj <[email-masked]>;
>>> Sagar Khawani <[email-masked]>; Ekta Jesswani <[email-masked]>;
>>> customer care <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>; Ahmed Nawaz <[email-masked]>;
>>> Diana Fontanilla <[email-masked]>
>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>
>>>
>>>
>>> Hi Carmella,
>>>
>>>
>>>
>>> Kindly confirm me on the below with the CN amount and orde details.
>>>
>>>
>>>
>>> *Regards,*
>>>
>>>
>>>
>>> *Danny Naik*
>>>
>>> Chief Accountant
>>>
>>> Mobile +971 5 222 94356
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 1, 2020 at 3:12 PM Shajeeb C <[email-masked]> wrote:
>>>
>>> Hi Danny,
>>>
>>>
>>>
>>> Please issue the CN for the same ASAP.
>>>
>>> All the same will be deducted from the payments.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Shajeeb
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 1, 2020 at 2:24 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>> @Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
>>> <[email-masked]>  All theses shipments were updating on the sheet
>>> also please update them as lost.
>>>
>>>
>>>
>>> @Ekta Jesswani <[email-masked]> @customer care
>>> <[email-masked]> Please place new orders to the mentioned
>>> customers ASAP.
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> Mostafa Saad
>>>
>>> LM Supervisor at Mumzworld
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 1, 2020 at 10:50 AM Sujan Raj <[email-masked]>
>>> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Please note we already applied replacement for  600858031  this order,
>>> please process a replacement for rest eight orders.
>>>
>>>
>>>
>>> Warm Regards,
>>>
>>> Sujan Raj,
>>>
>>> Mobile : +971506855826
>>>
>>> Email : [email-masked]
>>>
>>>
>>>
>>>
>>>
>>> On Mon, Jun 1, 2020 at 10:38 AM Carmella Singh <
>>> [email-masked]> wrote:
>>>
>>> Dears,
>>>
>>>
>>>
>>> Good day!
>>>
>>>
>>>
>>> We need your kind assistance if you can send replacement for the below
>>> 9 Orders.
>>>
>>>
>>>
>>> We are facing an issue with this driver, who refused to report Back to
>>> Work and have tagged all orders as Delivered.
>>>
>>>
>>>
>>> We apologize for this inconvenience , trust that we are already doing an
>>> investigation internally for this.
>>>
>>>
>>>
>>> In the meantime, please let us know as Sujan already has spoken to these
>>> 9 customers and they are expecting the package anytime soon.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *Date*
>>>
>>> *Order #*
>>>
>>> *Order ID*
>>>
>>> *Driver*
>>>
>>> *Status*
>>>
>>> *Update*
>>>
>>> 5/17/2020
>>>
>>> 600853022_2
>>>
>>> 18137273
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>> 5/17/2020
>>>
>>> 600839184
>>>
>>> 18137324
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>> 5/17/2020
>>>
>>> 600853041_1
>>>
>>> 18137378
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>> 5/18/2020
>>>
>>> 600841993
>>>
>>> 18184483
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>> 5/18/2020
>>>
>>> 600849011_2
>>>
>>> 18184496
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>> 5/18/2020
>>>
>>> 600855143
>>>
>>> 18184613
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>> 5/19/2020
>>>
>>> 600848439
>>>
>>> 18231853
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Received
>>>
>>> 5/19/2020
>>>
>>> 600858031
>>>
>>> 18231897
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>> 5/19/2020
>>>
>>> 600860737_1
>>>
>>> 18231901
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>> 5/19/2020
>>>
>>> 600852648
>>>
>>> 18231928
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>>
>>>
>>>
>>>
>>> *Carmella Singh *
>>> Account Representative
>>> *One Click* Delivery Services
>>> Mobile: +971 524758143
>>> Tel: +971 (0) 4 368 7011
>>>
>>> www.1click2deliver.com
>>>
>>>
>>>
>>>