Subject: RE: Faulty Item ll Order 600637147 ll Beaba - Babycook Neo - White - MD-912642
From: Mylyn Vega <[email-masked]>
To: Alina D'Souza <[email-masked]>
Cc: Maria Katrina Bautista <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>, April De Torres <[email-masked]>, Kenneth Nwaso <[email-masked]>, Returns.fc <[email-masked]>
Date: Sun, 7 Jun 2020 12:04:04 +0000
List-Id: <ccteam.mumzworld.com>

Hi Alina,

Good day.

Pleases send us a small video and in parallel send the item back to our office for inhouse verification.

Once we have the item we will advise accordingly.

Have a great day and stay safe.

Thank you and best regards,

Mylyn Vega
Sales Coordinator

UAE weekend: Friday and Saturday

MYLYN VEGA
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212

[email-masked]  •  MAPYR.COM<http://www.mapyr.com/>

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Alina D'Souza <[email-masked]>
Sent: Sunday, June 7, 2020 3:53 PM
To: Denmark A <[email-masked]>
Cc: Maria Katrina Bautista <[email-masked]>; Mylyn Vega <[email-masked]>; customer care <[email-masked]>; April De Torres <[email-masked]>; Kenneth Nwaso <[email-masked]>; Returns.fc <[email-masked]>
Subject: Re: Faulty Item ll Order 600637147 ll Beaba - Babycook Neo - White - MD-912642

Hi Team,

Customer facing an issue again with the item

Customer mentioned -
the item is still leaking water at the end of each cycle
We think there is a problem in the cup/pot where the food is.
Please arrange to replace this part as well as the first time they replaced only the machine body.

Regards,
Alina

On Tue, May 5, 2020 at 5:44 PM Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
HI Maria,

Thanks for the update.

Regards,

On Tue, May 5, 2020 at 5:18 PM Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello Denmark,

Please reship to the customer as soon as possible.

Thank you

On Tue, 5 May 2020 at 21:16, Denmark A <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mylyn,

Item received with thanks.

@Maria Katrina Bautista<mailto:[email-masked]> Please advise.

Regards,
Den mark

On Tue, May 5, 2020 at 12:53 PM Mylyn Vega <[email-masked]<mailto:[email-masked]>> wrote:
Hello Denmark,

Good afternoon.

This was given to your driver today.

Kindly confirm once handed over to you.

Have a great day ahead and stay safe.

Thank you and best regards,

Mylyn Vega
Sales Coordinator

UAE weekend: Friday and Saturday

MYLYN VEGA
SALES COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 50 8217344  •  T  +971 4 326 3080 - Ext. 212

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Mylyn Vega
Sent: Sunday, May 3, 2020 9:06 AM
To: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; April De Torres <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Faulty Item ll Order 600637147 ll Beaba - Babycook Neo - White - MD-912642

Hello Katrina / Denmark,

Good Morning.

We already received the said unit, we replaced the base/machine only.

Thanks to arrange collection today from 11am-3pm.

Have a great day ahead and stay safe.

Thank you and best regards,

Mylyn Vega
Sales Coordinator

UAE weekend: Friday and Saturday

MYLYN VEGA
LOGISTICS COORDINATOR

DUBAI SILICON OASIS FREE ZONE
LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
PO BOX 450201  •  DUBAI - UAE

M  +971 50 8217344  •  T  +971 4 326 3080 - Ext. 212

CONFIDENTIALITY: This e-mail and any attachments are confidential and may be privileged. If you are not a named recipient, please notify the
sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium.
Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Mylyn Vega
Sent: Sunday, March 22, 2020 8:34 AM
To: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; April De Torres <[email-masked]<mailto:[email-masked]>>; April Garrido <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Subject: RE: Faulty Item ll Order 600637147 ll Beaba - Babycook Neo - White - MD-912642

Hi Katrina,

Good Morning.

Please sed the item back t us for further checking.

Wish you good day ahead.

Kind Regards,

Mylyn Vega
Sales Coordinator

UAE weekend: Friday and Saturday

[A picture containing indoor, table, sitting, kitchen    Description automatically generated]

Follow us
Babyzenmiddleeast<https://www.instagram.com/babyzenmiddleeast/?hl=en>, Beaba_middleeast<https://www.instagram.com/beaba_middleeast/?hl=en>, Ergobabymiddleeast<https://www.instagram.com/ergobabymiddleeast/?hl=en>, Sophielagirafe_middleeast<https://www.instagram.com/sophielagirafe_middleeast/>

Dubai Silicon Oasis Free Zone
Light Industrial Units, LIU 6, D7 & D8
PO 450201 - Dubai - UAE
Tel:  +971 4 326 3080, Ext 222
Fax: +971 4 326 3428
www.mapyr.com<http://www.mapyr.com>

CONFIDENTIALITY : This  e-mail  and  any attachments are confidential and may be privileged. If  you are not a named recipient, please notify the sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium. Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, March 21, 2020 4:24 PM
To: Mylyn Vega <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Alina D'Souza <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; April De Torres <[email-masked]<mailto:[email-masked]>>; April Garrido <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Subject: Re: Faulty Item ll Order 600637147 ll Beaba - Babycook Neo - White - MD-912642

Hello team,

Please see below:

@Returns.fc<mailto:[email-masked]> / @Alina D'Souza<mailto:[email-masked]> - Please arrange collection of the item.

Thank you

On Mon, 16 Mar 2020 at 20:26, Mylyn Vega <[email-masked]<mailto:[email-masked]>> wrote:
Hello Katrina,

Good afternoon.

In my last email to you, I already advised the requirements needed when sending Beaba (see below sample encircled in black)  and send me the serial number.

If Beaba Babycook – we need Serial Number and Batch Date - you may find it underneath the base unit.

Kindly provide the Serial number and advise if there is no power when turning the unit on.

In parallel, please send the unit here for further checking.

Kind Regards,

Mylyn Vega
Sales Coordinator

UAE weekend: Friday and Saturday

[A picture containing indoor, table, sitting, kitchen    Description automatically generated]

Follow us
Babyzenmiddleeast<https://www.instagram.com/babyzenmiddleeast/?hl=en>, Beaba_middleeast<https://www.instagram.com/beaba_middleeast/?hl=en>, Ergobabymiddleeast<https://www.instagram.com/ergobabymiddleeast/?hl=en>, Sophielagirafe_middleeast<https://www.instagram.com/sophielagirafe_middleeast/>

Dubai Silicon Oasis Free Zone
Light Industrial Units, LIU 6, D7 & D8
PO 450201 - Dubai - UAE
Tel:  +971 4 326 3080, Ext 222
Fax: +971 4 326 3428
www.mapyr.com<http://www.mapyr.com>

CONFIDENTIALITY : This  e-mail  and  any attachments are confidential and may be privileged. If  you are not a named recipient, please notify the sender immediately and do not disclose the contents to another person, use it for any purpose or store or copy the information in any medium. Please consider your environmental responsibility. Before printing this e-mail message, ask yourself whether you really need a hard copy.

From: Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>>
Sent: Monday, March 16, 2020 4:18 PM
To: April Garrido <[email-masked]<mailto:[email-masked]>>; Mylyn Vega <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; April De Torres <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Subject: Faulty Item ll Order 600637147 ll Beaba - Babycook Neo - White - MD-912642

Hello team,

The item - Beaba - Babycook Neo - White /// MD-912642 was purchased last  17-Nov-2019 under  POMUMZ_DXB72131   and as per customer it already stopped working.

Please assist for possible inspection and repair.

Thank you