Subject: Re: Excessive Delay - 600856322 ; awb: 605142060424
From: Hyacinth Joyce <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Umang Mehrotra <[email-masked]>, Sathish Kumar <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>, Mark Anthony Laraga <[email-masked]>
Date: Sun, 7 Jun 2020 15:34:04 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Please advise if we need to place a new order for the customer as we cannot
let the customer wait for too long.

The order was placed on 14th May.

Kindly advise urgently.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 7 Jun 2020 at 15:09, Mark Anthony Laraga <[email-masked]>
wrote:

> Hi Mostafa,
>
> We don't receive SO Above.
>
> Best Regards,
> Mark.
>
>
> On Sun, Jun 7, 2020 at 2:33 PM Mostafa saad <[email-masked]>
> wrote:
>
>> @Umang Mehrotra <[email-masked]> @Mark Anthony Laraga
>> <[email-masked]>  Please check and update if this order was
>> returned or no?
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Sun, Jun 7, 2020 at 1:51 PM Eugene Mugisa <[email-masked]>
>> wrote:
>>
>>> @Mostafa saad <[email-masked]>
>>>
>>>
>>>
>>> Check and resolve
>>>
>>>
>>>
>>> Best,
>>>
>>> Eugene.
>>>
>>>
>>>
>>> *From:* Hyacinth Joyce <[email-masked]>
>>> *Sent:* Sunday, June 7, 2020 1:49 PM
>>> *To:* Mostafa saad <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>; Sathish Kumar <[email-masked]>
>>> *Cc:* customer care <[email-masked]>; Mary Anne Agapito <
>>> [email-masked]>
>>> *Subject:* Re: Excessive Delay - 600856322 ; awb: 605142060424
>>>
>>>
>>>
>>> Hi Mostafa and Eugene,
>>>
>>>
>>>
>>> The above-mentioned order number was shipped on 14th May.
>>>
>>>
>>>
>>> The customer is furious and threats to raise a formal complaint if his
>>> order is not delivered urgently.
>>>
>>>
>>>
>>> Kindly do the needful,
>>>
>>>
>>>
>>> Thank you.
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>>
>>> Customer Care Representative
>>>
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>> On Wed, 3 Jun 2020 at 19:01, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Sathish,
>>>
>>>
>>>
>>> The customer called very furious about the behavior he received from
>>> your driver and he received several false promises that it will be
>>> delivered.
>>>
>>>
>>>
>>> Please ensure the delivery tomorrow without fail. Help us resolve the
>>> issue once and for all.
>>>
>>>
>>>
>>> @Mostafa saad <[email-masked]> @Eugene Mugisa
>>> <[email-masked]> - need your support as well.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>