Subject: Re: Excessive Delay - 600856322 ; awb: 605142060424
From: Mark Anthony Laraga <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Umang Mehrotra <[email-masked]>, Hyacinth Joyce <[email-masked]>, Sathish Kumar <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Sun, 7 Jun 2020 15:09:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

We don't receive SO Above.

Best Regards,
Mark.

On Sun, Jun 7, 2020 at 2:33 PM Mostafa saad <[email-masked]> wrote:

> @Umang Mehrotra <[email-masked]> @Mark Anthony Laraga
> <[email-masked]>  Please check and update if this order was
> returned or no?
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Sun, Jun 7, 2020 at 1:51 PM Eugene Mugisa <[email-masked]> wrote:
>
>> @Mostafa saad <[email-masked]>
>>
>>
>>
>> Check and resolve
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* Hyacinth Joyce <[email-masked]>
>> *Sent:* Sunday, June 7, 2020 1:49 PM
>> *To:* Mostafa saad <[email-masked]>; Eugene Mugisa <
>> [email-masked]>; Sathish Kumar <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Mary Anne Agapito <
>> [email-masked]>
>> *Subject:* Re: Excessive Delay - 600856322 ; awb: 605142060424
>>
>>
>>
>> Hi Mostafa and Eugene,
>>
>>
>>
>> The above-mentioned order number was shipped on 14th May.
>>
>>
>>
>> The customer is furious and threats to raise a formal complaint if his
>> order is not delivered urgently.
>>
>>
>>
>> Kindly do the needful,
>>
>>
>>
>> Thank you.
>>
>>
>>
>>
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>>
>> Customer Care Representative
>>
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>> On Wed, 3 Jun 2020 at 19:01, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Sathish,
>>
>>
>>
>> The customer called very furious about the behavior he received from your
>> driver and he received several false promises that it will be delivered.
>>
>>
>>
>> Please ensure the delivery tomorrow without fail. Help us resolve the
>> issue once and for all.
>>
>>
>>
>> @Mostafa saad <[email-masked]> @Eugene Mugisa
>> <[email-masked]> - need your support as well.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>