Subject: Re: Assembly Manual Request - 600755200 // SKU:GF-XLSIR-16-RED
From: Shams Ziya <[email-masked]>
To: Mary Anne Agapito <[email-masked]>
Cc: Abigail Nicole Capinpin <[email-masked]>, "Alina D'Souza" <[email-masked]>, Christian Mendoza <[email-masked]>, Hyacinth Joyce <[email-masked]>, "Returns.fc" <[email-masked]>, Vishwanath Manohar <[email-masked]>, customer care <[email-masked]>
Date: Sun, 7 Jun 2020 14:49:25 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mary ,

Yes . Same location . Thanks

Regards
Ziya

On Sun, 7 Jun 2020 at 2:48 PM, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Shams,
>
> Apologies for the late update.
>
> Do we have to bring the bike to the same location you have mentioned
> previously?
>
> @Returns.fc <[email-masked]> @Alina D'Souza
> <[email-masked]>  - pls arrange the collection
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Mon, Mar 30, 2020 at 9:08 AM Shams Ziya <[email-masked]>
> wrote:
>
>> Dear team ,
>>
>> Please find location below
>>
>> Al Ras Deira Dubai
>> Contact person Mr Luthubullah  050 509 3150
>>
>> Before customer start from there he need to contact Mr Luthubullah .
>>
>> Regards
>> Ziya
>>
>> On Mon, 30 Mar 2020 at 9:03 AM, Christian Mendoza <
>> [email-masked]> wrote:
>>
>>> Hi Shams,
>>>
>>> Reminder.
>>>
>>>
>>> Thank you and Best Regards,
>>>
>>>
>>>
>>> On Sun, Mar 29, 2020 at 11:29 AM Christian Mendoza <
>>> [email-masked]> wrote:
>>>
>>>> Hi Shams,
>>>>
>>>> Can you share 8the location/address please
>>>>
>>>> Thank you and Best Regards,
>>>>
>>>>
>>>>
>>>> On Sun, Mar 29, 2020 at 11:27 AM Shams Ziya <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Team ,
>>>>>
>>>>> You can send the bicycle to our shop in Deira for fixing . Now all
>>>>> shop are closed till future notices from Goverment .
>>>>>
>>>>> Regards
>>>>> Ziya
>>>>>
>>>>> On Sun, 29 Mar 2020 at 11:19 AM, Christian Mendoza <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Shams,
>>>>>>
>>>>>> We have shared the manual to tube customer however, as per her, it
>>>>>> not for the bike that she ordered. Can we assist the customer in fixing the
>>>>>> item? Perhaps we can advise the customer to drop the item in your
>>>>>> office/warehouse then you fix it from there?
>>>>>>
>>>>>> Please advise.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you and Best Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, Mar 29, 2020 at 9:36 AM Christian Mendoza <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Abigail,
>>>>>>>
>>>>>>> Done. Shared with the customer.
>>>>>>>
>>>>>>> Thank you and Best Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Mar 28, 2020 at 4:31 PM Abigail Nicole Capinpin <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Christian,
>>>>>>>>
>>>>>>>> Per the vendor, the manual was sent to you already. I was not in
>>>>>>>> copy though. Can you confirm?
>>>>>>>>
>>>>>>>> On Sat, 28 Mar 2020 at 8:48 AM Abigail Nicole Capinpin <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Christian,
>>>>>>>>>
>>>>>>>>> I’ll try to coordinate with the vendor within the day. However,
>>>>>>>>> please consider that they are not operating today as per government’s
>>>>>>>>> advise.
>>>>>>>>>
>>>>>>>>> Let me get back to you as soon as I hear from them.
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Abigail
>>>>>>>>>
>>>>>>>>
>>>>>>>>> On Sat, 28 Mar 2020 at 6:57 AM Christian Mendoza <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> We need your response ASAP otherwise the customer is returning
>>>>>>>>>> the item. @Abigail Nicole Capinpin <[email-masked]> please
>>>>>>>>>> assist
>>>>>>>>>>
>>>>>>>>>> Thank you and Best Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Mar 25, 2020 at 6:18 PM Christian Mendoza <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>> Please assist ASAP.
>>>>>>>>>>>
>>>>>>>>>>> Thank you and Best Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, Mar 24, 2020 at 11:24 AM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Shams,
>>>>>>>>>>>>
>>>>>>>>>>>> A gentle reminder on the above request.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Mon, Mar 23, 2020 at 2:37 PM Mary Anne Agapito <
>>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Shams,
>>>>>>>>>>>>>
>>>>>>>>>>>>> As per the customer, there is no instruction manual included
>>>>>>>>>>>>> on the package. May we request for a pdf or tutorial video, please?
>>>>>>>>>>>>>
>>>>>>>>>>>>> Thank you
>>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>>
>>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>> Regards,
>>>>>>>>> Abigail
>>>>>>>>>
>>>>>>>> --
>>>>>>>> Regards,
>>>>>>>> Abigail
>>>>>>>>
>>>>>>> --
>>>>> *Green Future Trading Co L.L.C*
>>>>> *Tel :  0097142200125*
>>>>> *Fax:  0097142200126*
>>>>> *Mobile: 00971553377210*
>>>>> *Email: [email-masked] <[email-masked]>*
>>>>> *Website: www.Greenfutures.ae <http://www.Greenfutures.ae>*
>>>>>
>>>>> --
>> *Green Future Trading Co L.L.C*
>> *Tel :  0097142200125*
>> *Fax:  0097142200126*
>> *Mobile: 00971553377210*
>> *Email: [email-masked] <[email-masked]>*
>> *Website: www.Greenfutures.ae <http://www.Greenfutures.ae>*
>>
>> --
*Green Future Trading Co L.L.C*
*Tel :  0097142200125*
*Fax:  0097142200126*
*Mobile: 00971553377210*
*Email: [email-masked] <[email-masked]>*
*Website: www.Greenfutures.ae <http://www.Greenfutures.ae>*