Subject: Re: Assembly Manual Request - 600755200 // SKU:GF-XLSIR-16-RED
From: Mary Anne Agapito <[email-masked]>
To: Shams Ziya <[email-masked]>
Cc: Christian Mendoza <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>, Hyacinth Joyce <[email-masked]>, Vishwanath Manohar <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Sun, 7 Jun 2020 14:48:27 +0400
List-Id: <ccteam.mumzworld.com>

Hi Shams,

Apologies for the late update.

Do we have to bring the bike to the same location you have mentioned
previously?

@Returns.fc <[email-masked]> @Alina D'Souza <[email-masked]>
- pls arrange the collection

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Mar 30, 2020 at 9:08 AM Shams Ziya <[email-masked]>
wrote:

> Dear team ,
>
> Please find location below
>
> Al Ras Deira Dubai
> Contact person Mr Luthubullah  050 509 3150
>
> Before customer start from there he need to contact Mr Luthubullah .
>
> Regards
> Ziya
>
> On Mon, 30 Mar 2020 at 9:03 AM, Christian Mendoza <[email-masked]>
> wrote:
>
>> Hi Shams,
>>
>> Reminder.
>>
>>
>> Thank you and Best Regards,
>>
>>
>>
>> On Sun, Mar 29, 2020 at 11:29 AM Christian Mendoza <
>> [email-masked]> wrote:
>>
>>> Hi Shams,
>>>
>>> Can you share 8the location/address please
>>>
>>> Thank you and Best Regards,
>>>
>>>
>>>
>>> On Sun, Mar 29, 2020 at 11:27 AM Shams Ziya <[email-masked]>
>>> wrote:
>>>
>>>> Dear Team ,
>>>>
>>>> You can send the bicycle to our shop in Deira for fixing . Now all shop
>>>> are closed till future notices from Goverment .
>>>>
>>>> Regards
>>>> Ziya
>>>>
>>>> On Sun, 29 Mar 2020 at 11:19 AM, Christian Mendoza <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Shams,
>>>>>
>>>>> We have shared the manual to tube customer however, as per her, it not
>>>>> for the bike that she ordered. Can we assist the customer in fixing the
>>>>> item? Perhaps we can advise the customer to drop the item in your
>>>>> office/warehouse then you fix it from there?
>>>>>
>>>>> Please advise.
>>>>>
>>>>>
>>>>>
>>>>> Thank you and Best Regards,
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Mar 29, 2020 at 9:36 AM Christian Mendoza <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Abigail,
>>>>>>
>>>>>> Done. Shared with the customer.
>>>>>>
>>>>>> Thank you and Best Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Mar 28, 2020 at 4:31 PM Abigail Nicole Capinpin <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Christian,
>>>>>>>
>>>>>>> Per the vendor, the manual was sent to you already. I was not in
>>>>>>> copy though. Can you confirm?
>>>>>>>
>>>>>>> On Sat, 28 Mar 2020 at 8:48 AM Abigail Nicole Capinpin <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Christian,
>>>>>>>>
>>>>>>>> I’ll try to coordinate with the vendor within the day. However,
>>>>>>>> please consider that they are not operating today as per government’s
>>>>>>>> advise.
>>>>>>>>
>>>>>>>> Let me get back to you as soon as I hear from them.
>>>>>>>>
>>>>>>>> Regards,
>>>>>>>> Abigail
>>>>>>>>
>>>>>>>
>>>>>>>> On Sat, 28 Mar 2020 at 6:57 AM Christian Mendoza <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>> We need your response ASAP otherwise the customer is returning the
>>>>>>>>> item. @Abigail Nicole Capinpin <[email-masked]> please
>>>>>>>>> assist
>>>>>>>>>
>>>>>>>>> Thank you and Best Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Mar 25, 2020 at 6:18 PM Christian Mendoza <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> Please assist ASAP.
>>>>>>>>>>
>>>>>>>>>> Thank you and Best Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, Mar 24, 2020 at 11:24 AM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Shams,
>>>>>>>>>>>
>>>>>>>>>>> A gentle reminder on the above request.
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Mar 23, 2020 at 2:37 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Shams,
>>>>>>>>>>>>
>>>>>>>>>>>> As per the customer, there is no instruction manual included on
>>>>>>>>>>>> the package. May we request for a pdf or tutorial video, please?
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you
>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>> Regards,
>>>>>>>> Abigail
>>>>>>>>
>>>>>>> --
>>>>>>> Regards,
>>>>>>> Abigail
>>>>>>>
>>>>>> --
>>>> *Green Future Trading Co L.L.C*
>>>> *Tel :  0097142200125*
>>>> *Fax:  0097142200126*
>>>> *Mobile: 00971553377210*
>>>> *Email: [email-masked] <[email-masked]>*
>>>> *Website: www.Greenfutures.ae <http://www.Greenfutures.ae>*
>>>>
>>>> --
> *Green Future Trading Co L.L.C*
> *Tel :  0097142200125*
> *Fax:  0097142200126*
> *Mobile: 00971553377210*
> *Email: [email-masked] <[email-masked]>*
> *Website: www.Greenfutures.ae <http://www.Greenfutures.ae>*
>
>