Subject: Re: Excessive Delay - 600856322 ; awb: 605142060424
From: Hyacinth Joyce <[email-masked]>
To: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, Sathish Kumar <[email-masked]>
Cc: customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Sun, 7 Jun 2020 13:49:13 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa and Eugene,

The above-mentioned order number was shipped on 14th May.

The customer is furious and threats to raise a formal complaint if his
order is not delivered urgently.

Kindly do the needful,

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, 3 Jun 2020 at 19:01, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Sathish,
>
> The customer called very furious about the behavior he received from your
> driver and he received several false promises that it will be delivered.
>
> Please ensure the delivery tomorrow without fail. Help us resolve the
> issue once and for all.
>
> @Mostafa saad <[email-masked]> @Eugene Mugisa
> <[email-masked]> - need your support as well.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>