Subject: Re: URGENT REFUND REQUEST - 600877924
From: Mostafa saad <[email-masked]>
To: "Asad ." <[email-masked]>, Clearway Express <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Sagar Khawani <[email-masked]>, Mary Anne Agapito <[email-masked]>, Mohit Caleb <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, Umang Mehrotra <[email-masked]>, Hyacinth Joyce <[email-masked]>
Date: Sun, 7 Jun 2020 12:08:39 +0400
List-Id: <ccteam.mumzworld.com>

Dears,

The driver on the way to collect this order from the customer

@Clearway Express <[email-masked]>  Please make sure to collect
these items ASAP

Regards

Mostafa Saad
LM Supervisor at Mumzworld

On Sun, Jun 7, 2020 at 9:26 AM Asad . <[email-masked]> wrote:

> We must collect this shipment today.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
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> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
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>
> *From: *Alina D'Souza <[email-masked]>
> *Date: *Saturday, 6 June 2020 at 8:11 PM
> *To: *Sagar Khawani <[email-masked]>
> *Cc: *Mary Anne Agapito <[email-masked]>, Mostafa saad <
> [email-masked]>, Mohit Caleb <[email-masked]>, Asad <
> [email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <
> [email-masked]>, customer care <[email-masked]>,
> "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>,
> Eugene Mugisa <[email-masked]>, "Returns.fc" <
> [email-masked]>, Umang Mehrotra <[email-masked]>, Hyacinth
> Joyce <[email-masked]>
> *Subject: *Re: URGENT REFUND REQUEST - 600877924
>
>
>
> @Mostafa saad <[email-masked]> @Eugene Mugisa
> <[email-masked]>  Please arrange collection tomorrow customer needs
> refund asap
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sat, Jun 6, 2020 at 6:36 PM Sagar Khawani <[email-masked]> wrote:
>
> Pls arrange for collection asap
>
> It’s pending receipt
>
>
>
>
>
> *From:* Mary Anne Agapito <[email-masked]>
> *Sent:* Saturday, June 6, 2020 6:05 PM
> *To:* Alina D'Souza <[email-masked]>
> *Cc:* Sagar Khawani <[email-masked]>; Mostafa saad <
> [email-masked]>; Mohit Caleb <[email-masked]>; Asad . <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Amir Julkarnain <
> [email-masked]>; customer care <[email-masked]>; Outbound.fc <
> [email-masked]>; Syed Yakoob <[email-masked]>; Eugene
> Mugisa <[email-masked]>; Returns.fc <[email-masked]>;
> Umang Mehrotra <[email-masked]>; Hyacinth Joyce <[email-masked]>
> *Subject:* Re: URGENT REFUND REQUEST - 600877924
>
>
>
> Hi Alina,
>
>
>
> I did, I have also asked Anne's help but there is no reply from Sagar yet.
>
>
>
> @Sagar Khawani <[email-masked]> - need your assistance on this case,
> please.  Ticket #1105270
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, Jun 6, 2020 at 4:12 PM Alina D'Souza <[email-masked]> wrote:
>
> Done @Mostafa saad <[email-masked]>
>
>
>
> @Mary Anne Agapito <[email-masked]> Thanks , please fup
>
>
>
> Regards,
>
> Alina
>
>
>
> On Sat, Jun 6, 2020 at 4:03 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Alina,
>
>
>
> Refund has been escalated under  Ticket #1105270
> <https://mumzworldhelp.zendesk.com/agent/#/tickets/1105270>
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, Jun 6, 2020 at 3:04 PM Alina D'Souza <[email-masked]> wrote:
>
> Hi Mac,
>
>
>
> CRA has been created, please proceed with a refund escalation, advise the
> customer we will collect the item in 24hours and advise her
>
> that the refund will be done once collected. We can ask sagar to approve
> it.
>
>
>
> @Sagar Khawani <[email-masked]> please process a refund
>
>
>
> @Mostafa saad <[email-masked]> please arrange a collection
> asap CRA_AR_RE12482
>
>
>
>
>
> Regards,
>
> Alina
>
>
>
>
>
>
>
> On Sat, Jun 6, 2020 at 3:00 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Mohit,
>
>
>
> The customer doesn't want a replacement, she wants a refund today.
>
>
>
> I have tried to convince her but she is so furious and declined the offer.
>
>
>
> Please assist. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, Jun 6, 2020 at 11:43 AM Mohit Caleb <[email-masked]> wrote:
>
> Hello Asad,
>
> We do have a Q.C process in place, will investigate with the team how this
> went out.
> @Mary Anne Agapito <[email-masked]> - Kindly create a replacement
> order for the damaged item.
> @Alina D'Souza <[email-masked]> Kindly Create CRA to collect the
> damaged item.
>
> Thanks & Regards,
>
> ᐧ
>
>
>
> On Sat, Jun 6, 2020 at 11:19 AM Asad . <[email-masked]> wrote:
>
> Hi Mohit? Are we not doing QC at packing? How did this went out? Please
> send replacement if we can and solve customers problem.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
> Confidentiality Notice: This e-mail message, including any attachments, is
> for the sole use of the intended recipient(s) and may contain confidential
> and privileged information. Any unauthorized review, use, disclosure or
> distribution of this information is prohibited, and may be punishable by
> law. If this was sent to you in error, please notify the sender by reply
> e-mail and destroy all copies of the original message. Please consider the
> environment before printing this e-mail.
>
>
>
>
>
>
>
> *From: *Mary Anne Agapito <[email-masked]>
> *Date: *Saturday, 6 June 2020 at 10:45 AM
> *To: *Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir
> Julkarnain <[email-masked]>
> *Cc: *customer care <[email-masked]>, "Outbound.fc" <
> [email-masked]>, Mohit Caleb <[email-masked]>, Syed
> Yakoob <[email-masked]>, Eugene Mugisa <[email-masked]>,
> "Returns.fc" <[email-masked]>, Umang Mehrotra <
> [email-masked]>, Alina D'Souza <[email-masked]>, Hyacinth Joyce
> <[email-masked]>
> *Subject: *URGENT REFUND REQUEST - 600877924
>
>
>
> Hi Team,
>
>
>
> Need your help on this case urgently.
>
>
>
> The customer is extremely furious as she received an item that is open and
> obviously been used by someone else.
>
>
>
>
> 600877924
>
> AGE-BCR430
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=927045>
>
> Philips Electric Foot File Pedi Advanced
>
>
>
>
>
>
>
>
>
>
>
> The customer doesn't want to hang up and asking for an immediate refund.
> The item is still with her, she just sent an email yesterday about it.
>
>
>
> She threatened if not resolved today will definitely file a complaint as
> the item is for personal hygiene and we are selling used products.
>
>
>
> Please advise. Thank you
>
>
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>
>
>
> --
>
>
>