Subject: Re: Missing Item
From: Vipin Raj <[email-masked]>
To: Omar Ismail <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Mostafa saad <[email-masked]>, "Asad ." <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Outbound.fc" <[email-masked]>, Eugene Mugisa <[email-masked]>, Syed Yakoob <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>, Karthik Sankar <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Sun, 7 Jun 2020 12:01:51 +0400
List-Id: <ccteam.mumzworld.com>

Dear All,

Item packed and handover to lastmile for reship.

On Sun, Jun 7, 2020 at 10:47 AM Omar Ismail <[email-masked]> wrote:

> Hi Mohit,
>
> The missing parts are found and handed over to Vipin.
>
> @Vipin Raj <[email-masked]> , Please proceed.
>
>
> *Thanks,*
>
> *Omar Ismail | Mumzworld Services*
> *Email: [email-masked] <[email-masked]>*
>
>
>
> On Sun, Jun 7, 2020 at 9:49 AM Mohit Caleb <[email-masked]> wrote:
>
>> +Omar Ismail <[email-masked]>
>>
>> Could you please check for missing parts from the Bundle
>> ᐧ
>>
>> On Sun, Jun 7, 2020 at 9:31 AM Asad . <[email-masked]> wrote:
>>
>>> Update guys?
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
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>>>
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>>>
>>>
>>> *From: *Mary Anne Agapito <[email-masked]>
>>> *Date: *Saturday, 6 June 2020 at 5:48 PM
>>> *To: *"Outbound.fc" <[email-masked]>, Mohit Caleb <
>>> [email-masked]>
>>> *Cc: *Vipin Raj <[email-masked]>, Eugene Mugisa <
>>> [email-masked]>, Syed Yakoob <[email-masked]>, Mostafa saad <
>>> [email-masked]>, lastmile <[email-masked]>, customer
>>> care <[email-masked]>, Anas nazzal <[email-masked]>, Karthik
>>> Sankar <[email-masked]>, Asad <[email-masked]>, Ekta
>>> Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
>>> *Subject: *Re: Missing Item
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> The vendor and the courier already confirmed, please we are waiting for
>>> your feedback.
>>>
>>>
>>>
>>> Please help us resolve the issue once and for all.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 4, 2020 at 7:45 PM Usman Abbasi <
>>> [email-masked]> wrote:
>>>
>>> Hi,
>>>
>>>
>>>
>>> Shipment for AWB # 1000006726055 was delivered 21st of May 5pcs .
>>>
>>>
>>>
>>>
>>>
>>> Regards
>>>
>>> Usman
>>>
>>> *From:* Mary Anne Agapito <[email-masked]>
>>> *Sent:* Thursday, June 4, 2020 3:45 PM
>>> *To:* Yaha baby <[email-masked]>
>>> *Cc:* Outbound.fc <[email-masked]>; Mohit Caleb <
>>> [email-masked]>; Rajesh Pattabhi <[email-masked]>;
>>> Usman Abbasi <[email-masked]>; Vipin Raj <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Syed Yakoob
>>> <[email-masked]>; Mostafa saad <[email-masked]>; lastmile <
>>> [email-masked]>; customer care <[email-masked]>; Anas
>>> nazzal <[email-masked]>; Karthik Sankar <[email-masked]>;
>>> [email-masked]; [email-masked]
>>> *Subject:* Re: Missing Item
>>>
>>>
>>>
>>> Hi Razika,
>>>
>>>
>>>
>>> Thank you for the confirmation.
>>>
>>>
>>>
>>> @Outbound.fc <[email-masked]> @Mohit Caleb
>>> <[email-masked]> @Usman Abbasi <[email-masked]> @Rajesh
>>> Pattabhi <[email-masked]> @Mostafa saad
>>> <[email-masked]> @Eugene Mugisa <[email-masked]>
>>>
>>>
>>>
>>> need your feedback, the customer is calling again.
>>>
>>>
>>>
>>> Awaiting your response. Thank you
>>>
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 4, 2020 at 1:24 PM Yaha baby <[email-masked]> wrote:
>>>
>>> Hi Mary,
>>>
>>>
>>>
>>> Greetings!
>>>
>>>
>>>
>>> We have delivered the correct item (including all the package
>>> accessories) to the mumzworld warehouse.
>>>
>>> The corresponding delivery note number - DN2020081
>>>
>>> Delivery date: 16-May-2020
>>>
>>>
>>>
>>> Kindly check with your warehouse/ courier.
>>>
>>>
>>>
>>> Thanks and Regards,
>>>
>>>
>>> ------------------------------
>>>
>>> Rasikaa Ravi
>>>
>>> *Secretary*
>>>
>>> *Zisizit General Trading F.Z.C.*
>>>
>>> t:
>>>
>>> +971 6 7011 555  m: +971 52 845 7928
>>>
>>> f:
>>>
>>> +971 6 7429 222
>>>
>>> a:
>>>
>>> Office BC1301137, Block C1, Ajman Free Zone, Ajman, UAE
>>>
>>>
>>>
>>> This message is intended only for the use of the individual or entity to
>>> which it is addressed and may contain information that is private,
>>> confidential and may also be legally privileged. It may not be copied or
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>>> copied in any way. If you have received this e-mail in error, please
>>> contact the sender immediately and then delete the message and any
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>>> represent those of the company.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito <[email-masked]>
>>> *Sent:* Thursday, June 4, 2020 11:28 AM
>>> *To:* Yaha baby <[email-masked]>; Outbound.fc <
>>> [email-masked]>; Mohit Caleb <[email-masked]>; Rajesh
>>> Pattabhi <[email-masked]>; Usman Abbasi <
>>> [email-masked]>
>>> *Cc:* Vipin Raj <[email-masked]>; Eugene Mugisa <
>>> [email-masked]>; Syed Yakoob <[email-masked]>; Mostafa saad <
>>> [email-masked]>; lastmile <[email-masked]>; customer
>>> care <[email-masked]>; Anas nazzal <[email-masked]>; Karthik
>>> Sankar <[email-masked]>
>>> *Subject:* Re: Missing Item
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Need your help in this case.
>>>
>>>
>>>
>>> SO:  600855558_2
>>>
>>> awb: 1000006726055
>>>
>>> PO: POMUMZ_DXB195538
>>>
>>>
>>>
>>> As per the customer, she only received the infant car seat as shown
>>> below.
>>>
>>>
>>>
>>>
>>>
>>> The highlighted items are missing
>>>
>>>
>>>
>>>
>>>
>>> @Yaha baby <[email-masked]> - May we ask how many have been given?
>>>
>>>
>>>
>>> @Karthik Sankar <[email-masked]>  -  did we receive it from the
>>> vendor?
>>>
>>>
>>>
>>> @Mohit Caleb <[email-masked]> @Syed Yakoob <[email-masked]>  -
>>> please check in the warehouse
>>>
>>>
>>>
>>> @Mostafa saad <[email-masked]> - is everything been given to
>>> the courier
>>>
>>>
>>>
>>> @Rajesh Pattabhi <[email-masked]> @Usman Abbasi
>>> <[email-masked]>  - kindly check if there are other boxes left.
>>>
>>>
>>>
>>> The customer is very upset and if not delivered she wants her money back.
>>>
>>>
>>>
>>> Hope to hear from you soon. Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jun 3, 2020 at 11:36 AM Anas nazzal <[email-masked]> wrote:
>>>
>>> Dear TEam,
>>>
>>>
>>>
>>> KIndly assist as the customer called again to follow up.
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>>
>>> On Tue, Jun 2, 2020 at 2:51 PM Anas nazzal <[email-masked]> wrote:
>>>
>>> Dear Team,
>>>
>>>
>>>
>>> The below customer confirmed that  Belecoo 8 White & Beige - 4-in-1
>>> Luxury Travel System has not been delivered with the shipment.
>>>
>>> Kindly find the details and act accordingly
>>>
>>> Shipment number    1000006726055
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Anas Nazzal
>>>
>>>
>>
>> --
>>
>>

-- 
Best Regards
Vipin