Subject: Mumzworld.com - Training essentials
From: Rosette Modiri <[email-masked]>
Date: Mon, 25 May 2020 10:59:06 -0700 (MST)

Missing or incomplete description Customer suggestion 
Sample Response: 

Thank you for your recommendation. That is a great idea. We will add more pictures to our books. Please give us a few 
days to do that. In the meantime please let me know which specific books you are interested in and I will send you 
inside photos. 
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Sell at Mumzworld 
Customer is a merchandiser who wants to start business with us. 
Please send to [email-masked] detailing the products you would like to sell. You will get a reply from a 
sourcing manager who will walk you through the process. 
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Physical location 
Do you have a showroom I can walk to ? 
We are only online shopping market and we don’t have branches or local shops 
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Product request 

If there is a product customer can’t find it on our website because it is either sold out or we don’t have it customer 
can fill in the product request form and do our best to source, it. 
We’ll be happy to check the availability for you and we will give you an update at the fastest opportunity. In the 
meantime, please have a look at our amazing collection of similar items. 
Customer can always go the below link and add his details and we get back to him with in one week 
https://www.mumzworld.com/en/requestproduct/ 
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Authenticity question 
As we are selling international brands like Chico , Sugar Rush , Phillips, etc 
You will get customer asking if these are genuine product. 
Mumzworld sources 100% authentic and original products from regional and global 
manufacturer and distributors. 

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What is Yalla service ? 
Yalla is a fast delivery service - there are cutoff times for each city, so the delivery date 
can differ. Please check one of the yalla available items. 
Sample Response : We aim to deliver product that every mom needs as quick as possible 
So with Yalla service order any item with yalla logo and will do our best to deliver on the 
same day or the very next day. 
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Sample Response 
We offer our shoppers a best price guarantee. If you find any of our products in the GCC for cheaper, we’ll 
match that price to offer you the best possible deal every time. 
Need more information always visit https://www.mumzworld.com/en/best-price-guarantee 
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DELAY 
We do our best to avoid any delay However it might happen due to reasons related to shipping 
companies & sourcing the item from vendor & customs and transit, etc 
We proactively email the customer in case of delay or out of stock 
Sample Response : Due to the very heavy demand for the past few days, your order will take a little 
longer than usual to reach you. There has been an unexpected delay with the (item name). We sincerely 
apologize for the inconvenience this may cause you. 
The estimated delivery will be on _____. Once your order is ready for dispatch, the courier will contact 
you and provide you with the schedule for delivery. 
Courier question 
Customer will ask do you use your own fleet or courier company? 
We use multiple couriers and we also use our own fleet. We give the best shipping rates. Is there any 
courier that you have a problem with?