Subject: A message from Uber
From: "Uber" <[email-masked]>
To: <[email-masked]>
Date: Wed, 20 May 2020 03:53:10 +0000 (UTC)

Uber’s new Door-to-Door Safety Standard

Building on our commitment to your health and safety. Let's make the next ride #SaferForEachOther

Learn more

Hi rose,

We want to be sure you feel safe riding with Uber as our community starts moving again. That's why today we’re introducing a new Door-to-Door Safety Standard, that brings together the power of leading experts, Uber’s technology, and the shared responsibility between us all.

Our new Door-to-Door Safety Standard includes:

In this together

Starting today, all riders and drivers must wear a face cover or a mask when riding or driving with Uber. We’re also asking you to only sit in the back seat, to leave more space between you and your driver.

Expert-led advice

We’re working with the World Health Organization (WHO) to share educational tips.

Ready to Ride Safety Checklist

Every time you ride, you must confirm that you’ve taken specific safety steps, including wearing a face cover or a mask and cleaning your hands. Drivers are also required to complete a similar checklist.

Face Cover Check for drivers

We’re adding new Face Cover Check technology to help confirm that drivers are wearing a face cover or a mask before they can start driving.

You’ll receive a notification in the app that the driver has passed the verification process. You can both cancel the ride for any reason, including if the other person isn’t wearing a face cover or a mask.

Ride Safety Feedback

Asking you to rate your ride isn’t new, but you’ll now be able to leave feedback on health and cleanliness issues, such as a driver not wearing a face cover or a mask. This helps us improve and holds everyone accountable.

As the world continues to change, we’ll continue working hard to make sure we change with it. Thank you for helping to keep your community safe.

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Uber India Systems Private Limited
SCO 300, Sector 29,
Gurgaon, Haryana
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