Subject: Re: CASE1492181
From: Rosette Modiri <[email-masked]>
To: Pankaj Thapliyal <[email-masked]>
Date: Fri, 15 May 2020 14:40:47 -0700 (MST)

confirm the address with the customer then we'll inform client to ship it back to the correct address and please inform customer that the unit wasn't repaired as they declined payment 

From: "Rosette Modiri" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Friday, 15 May, 2020 23:11:33 
Subject: Re: CASE1492181 

Dear I checked this case, as per RA customer declined paid repair and requested for the unit to be sent back as shipped, as per the tracking number the street address was wrong and customer requested for the unit to be held at UPS pick up which was not picked up and got returned to us since feb. Dd you check all this before ? 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 15 May, 2020 22:10:29 
Subject: CASE1492181 

CASE1492181 

customer want status................................product was repaired in jan and it was paid. Invoice is showing cancelled. 

SO1418941