Subject: broken part.
From: Yarngam Makan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 14 May 2020 06:52:56 -0700 (MST)

CASE1484704 

this customer received new unit and the plastic collar that holds the lever in place was broke off.(pic of the box and the broken part in case) said does not want refund... also complaining the scooter have two rear wheels that does not hold air.. I can handle that.......would you like to flag or shall I create SO for the broken part and inform him of the upgraded tire.... 
the phone number is also on the customer page if you want to flag 

this was flag to you via skype any update.