Subject: Let’s make every move a safe one
From: "Uber India" <[email-masked]>
To: <[email-masked]>
Date: Fri, 08 May 2020 06:28:47 +0000 (UTC)

Hi rose,

As we resume services in Orange and Green zones, we wanted to share important ways to help keep each other safe. If you must travel, here are some tips.

Wear a mask, it’s compulsory

When riding with Uber, wear a mask or face cover as mandated by the government. For safety reasons, drivers may cancel your ride if you’re not wearing a mask.

Follow our Safety Centre tips

If you’re sick, please stay home and take care.

Wash or sanitize your hands before and after every ride.

If travelling by car, sit in the backseat to give your driver space.

If possible, roll down the windows for better ventilation.

If you sneeze or cough, do so into your elbow or a tissue.

Follow government guidelines on the number of passengers allowed in a car.

Use digital payments for a contactless experience.

Handle your personal luggage and items yourself to minimise contact.

The Government of India recommends installing the Aarogya Setu app for access to Covid-19 resources.

Request a ride

Flexible cancellations for your ride

If your driver isn’t wearing a mask or if your car is unhygienic, you can cancel your ride. To get a full refund of cancellation charges, submit your feedback in the ‘Your Trips’ section of the Uber app. Charges will be refunded within 48 hours.

Drivers may cancel your ride too, for safety reasons, if you’re not wearing a mask. To know more on safety guidelines & which areas Uber is available in, visit our webpage.

Learn More

Let’s help keep each other safe.

Team Uber

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