Subject: Gearing up for you to travel safely starting May 4, 2020
From: "Uber India" <[email-masked]>
To: <[email-masked]>
Date: Sun, 03 May 2020 15:05:04 +0000 (UTC)

Hi rose,

If you must travel, we are ready to serve you starting tomorrow. In compliance with government regulations, we’re resuming our services for specific cities and districts categorized as Orange and Green zones.

Please note that availability of products and services are subject to latest local government regulations. The government has also directed citizens not to step out for non-essential needs between 7 pm and 7 am, until further notice. Please follow all government guidance related to any form of travel in and around containment zones.

To know more about options in your city and safety guidelines, check out the link below.

Know more

Safety Centre

The health and safety of our community has always been and will continue to remain our top priority, especially now, as we resume services. When using Uber, please follow the tips below for your & the driver’s wellbeing:

If you’re sick please stay home.

Wash your hands with soap or use a sanitizer before and after every ride.

It’s mandatory to wear a face mask/ covering during an Uber ride. If you sneeze or cough, do so into your elbow or a tissue.

In the car, give your driver space by sitting in the back seat. You can either open the windows for ventilation or ask your driver to switch on the A/C in the fresh air mode only.

Whenever possible, please use digital payments.

Please handle your personal luggage and belongings yourself.

As advised by the government, senior citizens over 65 years of age, pregnant women, and children below the age of 10 should stay home, except for essential requirements.

Please follow local government guidelines on the exact number of riders permitted to travel at a time in the car, besides the driver in Orange Zone

We recommend not more than two riders should travel at a time, besides the driver in Green Zone.

It’s vital that you feel protected when riding with us. Therefore, you can cancel a trip if the driver is not wearing a mask. In such cases, Uber will provide a full refund of cancellation charges, if you submit a cancellation request through the app. Please note that drivers may cancel trips due to health & safety reasons as well.

Visit our safety guidelines webpage to learn more.

Read more

Let’s help keep each other safe.

Team Uber

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