Subject: Re: decline paid repair
From: Yarngam Makan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 30 Apr 2020 06:31:15 -0700 (MST)

will the unit be ship back as it is without repair 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Thursday, 30 April, 2020 03:33:06 
Subject: Re: decline paid repair 

Ashley already specified this as well, the unit will be shipped back 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 30 April, 2020 03:26:00 
Subject: Re: decline paid repair 

in RA decline repair was already mention " ****DECLINED***** please send back to customer - 4/28 AG " now customer is saying this 

You will send it back with the controller repaired as per your warranty or I will be suing you for false advertising. My future reviews of your product will reflect this neglect. As you stated the product was bent in shipping, that is the fault of UPS as they were paid to seal the item for delivery and if there was an issue with the packaging it should have been brought to my attention then. You are trying to strong arm $150 out of me for repairs $90 of which should fall on UPS shipping insurance! Please confirm you will be returning my property repaired as per your warranty! 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Tuesday, 28 April, 2020 20:43:45 
Subject: Re: decline paid repair 

Please specify this in RA that they decline paid repair, I will notify client to return the unit as it is 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 25 April, 2020 04:24:09 
Subject: decline paid repair 

CASE1456020 
this customer is declining paid repair.....send back the unit as it is ... you will this decline in customer page comm section