Subject: Re: Productivity report
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 27 Apr 2020 10:51:03 -0700 (MST)

Thank you but most bad ratings are given to the company not to me. Like they did not timely repair, did not provide courtesy, etc. But I will try to persuade them not to give. Thanks again! 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Sunday, 26 April, 2020 02:19:01 
Subject: Productivity report 

Hi Dear, 

Below is your productivity report for this month. 

Feedback : Congrats, you're doing the good job and keep doing that but be more careful to avoid bad rating. 

Agents 	Total cases 	Total chats 	Bad rating 
Mohd Samar. Iqbal 	756 	374 	8 

Regards, 
Rosette