Subject: Re: Canadian Customer
From: Rosette Modiri <[email-masked]>
To: Nazmul Haque <[email-masked]>
Date: Thu, 16 Apr 2020 10:23:43 -0700 (MST)

Samtack info removed from Swagtron site 

https://swagtron.com/canadarepair/ 

"TBA" until we know who will take over Canadian support. For the time being, if a customer seeking repair service is located in Canada, please let them know that we are in between repair centers and to check back in a few weeks. If anyone's upset/escalated, pls gather all of their info (contact, address, product model & issues) and fwd over so we can assess what to do at that point. 

If the customer only wants to purchase parts, see if it's something we have in stock and can ship across border without hazmat issue. As the customer will need to pay for shipping, we would then obtain shipping cost from Nick and quote total $ to customer. If customer wishes to proceed, we will manually invoice via Paid Part SO. 

**If you see Samtack's info anywhere else on our site, pls let me know! 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 16 April, 2020 20:04:12 
Subject: Canadian Customer 

Hi Rosette, 

CASE1464382, Canada customer and the link for canada repair does not work. Please look into it and let me know. 

Regards, 

Nazmul.