Subject: refund.
From: Yarngam Makan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 16 Apr 2020 07:33:11 -0700 (MST)

CASE1467622 
this customer is asking for refund saying there was damage to the unit -said it has never been rode because the electrical wires are completely severed and the mechanical screen is broken/cracked open. 
there was no damage to the box(confirm via chat),,, said she has already spoken with someone on the phone regarding this issue. 
can I proceed with RA for refund 
picture of the box in the case and the phone number 6306534711 - just in case you need it