Subject: Re: SG 2 plus
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Wed, 8 Apr 2020 15:03:29 -0700 (MST)

create the RA and use the label purchase option 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Thursday, 9 April, 2020 02:21:12 
Subject: Re: SG 2 plus 

checking with client 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 8 April, 2020 22:06:14 
Subject: Re: SG 2 plus 

Can I request you to open the case and read what the customer said... I think you'll understand my concern here 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Wednesday, 8 April, 2020 21:45:34 
Subject: Re: SG 2 plus 

In the first contact you need to push back and informing customer that we don't provide service for SG-2 plus anymore in case they come back then only we'll the approval from Debbie for repair or exchange. 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 8 April, 2020 20:08:31 
Subject: SG 2 plus 

CASE1464895 

this is SG 2 plus customer.. contacted amazon for return.. was refused .. now what is the next step. 
create RA if yes, do we provide rsl