Subject: Re: SG 2 plus
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Wed, 8 Apr 2020 09:15:34 -0700 (MST)

In the first contact you need to push back and informing customer that we don't provide service for SG-2 plus anymore in case they come back then only we'll the approval from Debbie for repair or exchange. 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 8 April, 2020 20:08:31 
Subject: SG 2 plus 

CASE1464895 

this is SG 2 plus customer.. contacted amazon for return.. was refused .. now what is the next step. 
create RA if yes, do we provide rsl