Subject: Re: T580 unable to play music.
From: Nazmul <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 20 Mar 2020 13:36:31 -0700 (MST)

The customer is saying he has not heard anything from us regarding the issue. 

Regards, 

Nazmul. 

From: "Rosette Modiri" <[email-masked]> 
To: "Nazmul Haque" <[email-masked]> 
Sent: Tuesday, March 10, 2020 4:51:59 AM 
Subject: Re: T580 unable to play music. 

re-flagged this again 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 3 March, 2020 22:33:16 
Subject: Re: T580 unable to play music. 

As per the customer, these methods have been tried multiple times and does not work. 

Regards, 

Nazmul. 

From: "Rosette Modiri" <[email-masked]> 
To: "Nazmul Haque" <[email-masked]> 
Sent: Thursday, 20 February, 2020 21:50:29 
Subject: Re: T580 unable to play music. 

Please can you tell the customer to follow the below instruction : 

IF the customer is still having an issue getting the music to work, have them verify that there are no other Bluetooth devices on or connected to the phone at the time of pairing. Here's a better breakdown of the steps: 

0) Make sure all Swagtron hoverboards in the house are off. 
1) Turn on Bluetooth on the phone. (If it is on, turn it off, wait, and turn it back on again. This is to ensure that you aren’t skipping this step.) 
2) Wait for 15 seconds. 
3) Turn on T580 hoverboard. (Confirm that the battery indicator light is green) 
4) Go into the Bluetooth settings on the phone and press ‘SCAN’ or ‘search’ (If the phone is already scanning, press ‘STOP’, and press ‘SCAN’ again, so that it begins fresh) 
5) If Swagtron and Swagtron Music does not appear immediately, wait 30 seconds. (If it still doesn’t show up, repeat steps 4&5) 

From: "Rosette Modiri" <[email-masked]> 
To: "Nazmul Haque" <[email-masked]> 
Sent: Thursday, 20 February, 2020 21:36:21 
Subject: Re: T580 unable to play music. 

re-flagged 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 20 February, 2020 05:07:00 
Subject: Re: T580 unable to play music. 

The customer tried these steps and still not working. 

Regards, 

Nazmul. 

From: "Rosette Modiri" <[email-masked]> 
To: "Nazmul Haque" <[email-masked]> 
Sent: Wednesday, 19 February, 2020 22:33:28 
Subject: Re: T580 unable to play music. 

Please inform the custome raccordingly, 

Any hoverboard that can play music, such as the T580, the T3, the T6, or any others, the music function is not controlled through the app. Instead, the hoverboard will be emitting 2 different Bluetooth signals. The first is the signal for the app, usually called SWAGTRON. The second is for music, usually called SWAGTRON MUSIC. The customer will need to open their phone's Bluetooth settings to connect to SWAGTRON MUSIC. Once connected, they can open any music playing app on their phone and begin playing music that way. The sound should come out of the hoverboard. Volume is controlled by their phone's volume 

From: "Rosette Modiri" <[email-masked]> 
To: "Nazmul Haque" <[email-masked]> 
Sent: Wednesday, 19 February, 2020 22:06:35 
Subject: Re: T580 unable to play music. 

flagged 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 19 February, 2020 21:18:18 
Subject: T580 unable to play music. 

Hi Rosette, 

The app for swagtron T580 works with the speedometer, but won’t work with music. 

Case no: CASE1433360 

Regards, 

Nazmul.