Subject: Re: CASE1450748
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Wed, 18 Mar 2020 11:34:38 -0700 (MST)

this customer has 2 customer page and I can see that he just purchased the RSL, SO1435095. Please check 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 18 March, 2020 23:43:17 
Subject: CASE1450748 

CASE1450748 - Customer says he sent the unit for the motor issue but now the charging also does not work after receiving the unit. But the unit was sent to him on 1/9/2020 and he contacted us on 3/12/2020, so I told him to send the unit to us but he is asking for RSL also. He was already escalated in his 1st email. 

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