Subject: Re: create ra or provide parts..
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Wed, 18 Mar 2020 09:35:28 -0700 (MST)

flagged 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 18 March, 2020 21:31:55 
Subject: create ra or provide parts.. 

CASE1449938 
customer received back the unit from repair.. complaining of broken parts.. was asking for replacement.... now asking for fender... T 6 hoverboard fender available in our website... $14.99 cost..... 

customer is out of warranty... still they are eligible for rsl because they got the unit back recently.... meaning within 30 days from last repair... 

which will be better to create RA and send RSL or provide the parts... that cost $14.99...