Subject: Re: CASE1451496
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Tue, 17 Mar 2020 12:21:48 -0700 (MST)

regarding the PTT - did they make sure to pair successfully before attempting to use the feature? I believe that both people have to be paired to the app for the PTT to work correctly. 

Please update from client, check with the customer. 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Tuesday, 17 March, 2020 23:49:52 
Subject: Re: CASE1451496 

flagged 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 17 March, 2020 03:06:00 
Subject: CASE1451496 

CASE1451496 - Customer has snowtide helmet and is not able to use PTT feature. He says when he presses the button, it says no one is talking. Though both the persons are in the group.