Subject: RE: chat issue
From: Debbie Tan <[email-masked]>
To: rosette <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>, Mike Johnson <[email-masked]>
Date: Tue, 17 Mar 2020 15:52:34 +0000

Hi Rosette,

Thank you for the quick response.
Had your team checked the “Visitors” section for “Currently served” chats to locate this one? Was it not showing up?
Thanks!

Debbie Tan
Pro-Com Products, Inc.

From: Rosette Modiri <[email-masked]>
Sent: Tuesday, March 17, 2020 8:39 AM
To: Debbie Tan <[email-masked]>
Cc: Saurabh Dadu <[email-masked]>; Mike Johnson <[email-masked]>
Subject: Re: chat issue

Hi Debbie,

Thanks for your email.

The agent's connection got dropped twice yesterday during this chat and we were unable to view the chat from Zendesk as well in order to take over.

Apologies for this inconvenience.

Thanks for your understanding.

Kind Regards,
Rosette
________________________________
From: "Debbie Tan" <[email-masked]<mailto:[email-masked]>>
To: "saurabh" <[email-masked]<mailto:[email-masked]>>, "Rosette Modiri" <[email-masked]<mailto:[email-masked]>>
Cc: "Mike Johnson" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 17 March, 2020 21:03:22
Subject: chat issue

Hi Saurabh, Rosette,

I hope everyone is still doing well and staying healthy!
Can we please look into what happened here? Did the agent’s connection get dropped?

Thank you.

Debbie Tan
Pro-Com Products, Inc.