Subject: Re: chat issue
From: Rosette Modiri <[email-masked]>
To: Debbie Tan <[email-masked]>
Cc: saurabh <[email-masked]>, Mike Johnson <[email-masked]>
Date: Tue, 17 Mar 2020 08:38:53 -0700 (MST)

Hi Debbie, 

Thanks for your email. 

The agent's connection got dropped twice yesterday during this chat and we were unable to view the chat from Zendesk as well in order to take over. 

Apologies for this inconvenience. 

Thanks for your understanding. 

Kind Regards, 
Rosette 

From: "Debbie Tan" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Rosette Modiri" <[email-masked]> 
Cc: "Mike Johnson" <[email-masked]> 
Sent: Tuesday, 17 March, 2020 21:03:22 
Subject: chat issue 

Hi Saurabh, Rosette, 

I hope everyone is still doing well and staying healthy! 

Can we please look into what happened here? Did the agent’s connection get dropped? 

Thank you. 

Debbie Tan 

Pro-Com Products, Inc.