Subject: Re: Need to be flagged
From: Rosette Modiri <[email-masked]>
To: Nazmul Haque <[email-masked]>
Date: Tue, 17 Mar 2020 07:37:36 -0700 (MST)

Can you please get more information on how the smoke started as this is a new unit just sent. 

Thank you. 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 17 March, 2020 19:10:22 
Subject: Need to be flagged 

Hi Rosette, 

The customer had sent his unit for repair for the Smoking issue. As per the tech, the unit has been exchanged. Now the customer is saying it is still smoking and wants a refund. 

Case: CASE1425722 

RA: RA160150 

Regards, 

Nazmul.