Subject: Re: CASE1447437
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Mon, 16 Mar 2020 12:44:50 -0700 (MST)

tell the customer to return the unit, the tich will decide either repair or replace. 

Thank you 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 17 March, 2020 00:41:37 
Subject: CASE1447437 

CASE1447437 - Customer has two units, one of them was replaced due to some reason. so he was on vacation and when came and tried, the display light is low, charging port does not have cover, max speed goes 10 mph, also he says I want a hard rubber tire one, not air-filled one, has charging issues as well. Please go through the case before you flag it.