Subject: Re: CASE1449457
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Mon, 16 Mar 2020 07:58:04 -0700 (MST)

flagged 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Saturday, 14 March, 2020 03:56:39 
Subject: CASE1449457 

1. Name: Anna Pugawko 

2. Email address: [email-masked] 

3. Home address: 65 Brentwood Dr, Palatine, IL 60074 

4. Best contact phone number: 847-372-0627 

5. Product make and model: Swagtron Swagboard Hero kids 

6. Brief Description of what happened: My son was riding the hoverboard when it started to beep. He turned it off, and tried to turn it back on again, but it wouldn't turned back on. Instead, it started to smell like something was burning, and there was a little bit of smoke coming out. My husband put it outside in case it was going to explode. He has been using the hoverboard for only a week when all this happened. 

7. Proof of purchase : picture of receipt attached 

He normally charged the unit over night 

Please check unit's picture and receipt in the case - CASE1449457