Subject: Smoke incident
From: Nazmul <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Fri, 13 Mar 2020 12:18:06 -0700 (MST)

Hi Rosette, 

Please find the information below- 

1. Name: Nate Williams 

2. Email address: [email-masked] 

3. Home address: Nate Williams 
975 DURLANE CT 
Sunnyvale CA 94087 
United States 

4. Best contact phone number: 202 997 8711 

5. Product make and model: Swagtron Swagboard NG-3 Black 

6. Brief Description of what happened: The Swagskate NG-3 worked really well for about a week. Then, on the 3rd or 4th charge, we saw smoke emitting from the battery port. At this point, we stopped charging. We tried to charge again a month later (February) but the same thing happened. 

SO: SO1408978 

Case: CASE1451344 

Regards, 

Nazmul.