Subject: Re: CASE1451285
From: Rosette Modiri <[email-masked]>
To: Pulkit Kadian <[email-masked]>
Date: Fri, 13 Mar 2020 10:41:19 -0700 (MST)

Please note these very important updates in policy pertaining to BRANDSMART customers: 
Until further notice, we're going to treat Brandsmart customers as VIPs. If there is any dissatisfaction/push back at all for paying return shipping (past 30 days), we will offer up a prepaid RSL. 

For Brandsmart's SWAGGER 2 PLUS customers, we are NOT going to suggest that they return the item for Refund. We will offer another comparable model as their replacement option, such as the Swagger 1 or 3. If the customer insists on receiving the same model back or if they simply decline our other offers, we can then proceed with a Swagger 2 Plus replacement. 
The warranty for this model is 90 days, however, Brandsmart's website is currently showing the warranty as one year. We will honor the one year warranty for these customers for now. 

Please you can offer them SG-1, as it's in stock and use our sg-2 plus approved blurb and amend it. 

From: "Pulkit Kadian" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 13 March, 2020 22:37:56 
Subject: CASE1451285 

CASE1451285- i purchased a scooter from Brandsmart usa on 3/4/2020. it is a Swagger SG-2 plus, item# 90228-2. the scooter is fully charged, but it is not running. what can i do? Brandsmart will not take it back because they say it has `excessive wear and tear'. please advise. thanks.