Subject: Re: Smoke incident
From: Rosette Modiri <[email-masked]>
To: Nazmul Haque <[email-masked]>
Date: Thu, 12 Mar 2020 12:47:11 -0700 (MST)

please the case number 

From: "Nazmul Haque" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 13 March, 2020 00:59:28 
Subject: Smoke incident 

Hi Rosette, 

See the information below- 

1. Name: Abbewood 

2. Email address: [email-masked] 

3. Home address: Abbewood 
206 15 St 
Elyria OH 44035 
United States 

4. Best contact phone number: 4405065383 

5. Product make and model: Swagtron T882 Evo Black 

6. Brief Description of what happened: item was a gift, the hoover board turned on and off and work perfectly fine until a week ago, it would not power on when the power button was pushed, while the battery was fully charged. We tried to power it on again the next day and the hoover board lights came on along with a vibration sound the hoover board did not move, within 5 secs of powering on the hoover board made a pop sound and white smoke can be seen on the Left side coming from the inside near the wheel, the hoover board was than boxed up we did not attempt to power back on, 

The customer does not have the receipt. 

Regards, 

Nazmul.