Subject: replacement
From: Yarngam Makan <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Thu, 12 Mar 2020 11:22:15 -0700 (MST)

CASE1449938 
customer said When he opened the package after sending in a second time for the same repair, broken pieces we’re literally falling out of the plastic bag around the hoverboard. 

not willing to send back for third repair----- willing to send back if we provide replacement 
pic of the damage piece provided- just one piece and we do not know where it goes. 
have requested to send back unit two times..