Subject: Re: CASE1437280
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Wed, 11 Mar 2020 13:21:31 -0700 (MST)

got it, please check the user manual for both units and let me know. customer purchased from the retailer, from the user manual only we'll find out from the specifications 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Thursday, 12 March, 2020 00:08:05 
Subject: Re: CASE1437280 

The customer is saying the one she purchased is expensive than this one which we are offering. She purchased at $149.99 and the one we are offering comes at $129.99 - twist remix 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Wednesday, March 11, 2020 11:33:18 PM 
Subject: Re: CASE1437280 

Customer is asking if this is an upgrade or not, as he's not really sure, please check the user manual for both units, twist remix and T882 then compare to make sure, the new offer is an upgrade or not 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 11 March, 2020 02:56:08 
Subject: Re: CASE1437280 

Please check this case, customer says remix is cheaper than metro how it is an upgrade. 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Tuesday, March 10, 2020 8:35:07 PM 
Subject: Re: CASE1437280 

please check with the customer if they agree to get the upgrade unit. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 10 March, 2020 04:25:30 
Subject: CASE1437280 

CASE1437280 - The customer sent the unit for repair, and it was decided to provide an exchange. A customer sent t882 metro and was offered twist remix one month back as the model number she sent was out of stock. It still shows back-ordered and the customer is asking for an update. what should I tell?