Subject: Re: CASE1449457
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Wed, 11 Mar 2020 11:05:46 -0700 (MST)

I need the pic of the unit out of the box, and once provided, send me all the information via email 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 11 March, 2020 04:03:32 
Subject: CASE1449457 

CASE1449457 - Customer says there is a burning smell and has provided details. Please check, Do I need to ask more details or should I flag in this way?