Subject: Re: CASE1437280
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 10 Mar 2020 14:26:08 -0700 (MST)

Please check this case, customer says remix is cheaper than metro how it is an upgrade. 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Tuesday, March 10, 2020 8:35:07 PM 
Subject: Re: CASE1437280 

please check with the customer if they agree to get the upgrade unit. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 10 March, 2020 04:25:30 
Subject: CASE1437280 

CASE1437280 - The customer sent the unit for repair, and it was decided to provide an exchange. A customer sent t882 metro and was offered twist remix one month back as the model number she sent was out of stock. It still shows back-ordered and the customer is asking for an update. what should I tell?