Subject: CASE1449475
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 10 Mar 2020 13:59:34 -0700 (MST)

CASE1449475 - Customer says unit does not get charged and it sparks every time he tries to plug into the charging port. You wanted to check whether a new charger can solve the issue or the unit needs to be called in.