Subject: Re: CASE1446456
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Tue, 10 Mar 2020 13:17:10 -0700 (MST)

Update from client 

"If they wish to send the wheel and the unit in for a repair, they are welcome to do so, however it would end up being a paid repair. We have a flat labor fee of $59.99 plus whatever parts will be needed. We would not be able to reimburse them for the tire which was purchased, but we would look at possibly discounting the labor fee" 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Wednesday, 11 March, 2020 00:53:09 
Subject: CASE1446456 

CASE1446456 - Customer asked to purchase the wheel of SG-1 and we provided it to him. But now he is facing issues to fit it, he was asking some procedure which we do not have. So i told him we do not recommend customers to home repair, send the unit to us we can do it for you but as the unit is out of warranty, it will be a paid repair. He said why your staff did not tell me that you do not recommend this and compensate me for the wheel. Advise me what to do