Subject: CASE1446456
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 10 Mar 2020 12:23:09 -0700 (MST)

CASE1446456 - Customer asked to purchase the wheel of SG-1 and we provided it to him. But now he is facing issues to fit it, he was asking some procedure which we do not have. So i told him we do not recommend customers to home repair, send the unit to us we can do it for you but as the unit is out of warranty, it will be a paid repair. He said why your staff did not tell me that you do not recommend this and compensate me for the wheel. Advise me what to do