Subject: Re: CASE1426515
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Tue, 10 Mar 2020 10:12:49 -0700 (MST)

flagged 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 10 March, 2020 21:19:36 
Subject: Re: CASE1426515 

Please check these cases as you asked - CASE1449485 & CASE1449478 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Tuesday, March 10, 2020 9:11:43 PM 
Subject: Re: CASE1426515 

As discussed, please tell the customer in order to proceed with the repair or replacement, please provide us the pics of the unit. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 10 March, 2020 19:07:12 
Subject: CASE1426515 

CASE1426515 - Customer received the unit in bad condition, she did contact us on 26th December but the conversation cannot be found. She provided the screenshot and Saif has said it is genuine and can work. She also forwarded photos to the previous agent, I asked her 3 times to forward them again but she has not. Saif said she forwarded before it can work. As our agent apologized her after seeing the condition. Please guide!