Subject: Re: smoke issue
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Tue, 10 Mar 2020 08:28:43 -0700 (MST)

flagged 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 10 March, 2020 04:32:42 
Subject: smoke issue 

CASE1449005 

1. Name. Norm and Jessica Springett 

2. Email: [email-masked] 

3. Address: 208 Laconie Avenue 
Amery, WI 54001 

4. Phone number : 715-554-3298 

5. Product make and Model. : Swagtron Swagger 2 Plus Foldable Electric Scooter 
There is a photo attached of the scooter and a picture of serial number. 

6.Brief description of issue. On Sunday 03/08/20 my son had plugged in his scooter for about 3 hours to charge. My son unpluged the scooter and took it for a short ride, when going to stop it made a noise and shut off. The scooter would not turn back on. We then plugged it back in and after about 3 minutes smelled like burning electric and we unplugged the charger. We then did get it to power up and smoke started coming out by the speedometer. The scooter did lurch forward but would not run. The scooter does turn on now, but does not do anything and smells like hot electric when turned on. 

7. Please see attached proof of purchase through Amazon.