Subject: Re: CASE1437280
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Tue, 10 Mar 2020 08:05:07 -0700 (MST)

please check with the customer if they agree to get the upgrade unit. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 10 March, 2020 04:25:30 
Subject: CASE1437280 

CASE1437280 - The customer sent the unit for repair, and it was decided to provide an exchange. A customer sent t882 metro and was offered twist remix one month back as the model number she sent was out of stock. It still shows back-ordered and the customer is asking for an update. what should I tell?