Subject: Re: wants RSL
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Tue, 10 Mar 2020 07:21:44 -0700 (MST)

I checked this case, the scooter was purchased on 12/23/2018, and last repair happened in 9/13/2019. The unit is out of warranty since december 2019 and customer we'll have to pay for the repair. 

Please let me know if you have any questions. 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Tuesday, 10 March, 2020 00:49:19 
Subject: Re: wants RSL 

Please provide an update. It is an old case and the customer is back to ask for an update. 

From: "Mohd Samar. Iqbal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, January 27, 2020 10:25:02 PM 
Subject: wants RSL 

CASE1424315 - Customer is upset as already sent the unit for repairs multiple times and it has issues again and doesn't want to pay for shipping. Please advise!