Subject: CASE1426515
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Tue, 10 Mar 2020 06:37:12 -0700 (MST)

CASE1426515 - Customer received the unit in bad condition, she did contact us on 26th December but the conversation cannot be found. She provided the screenshot and Saif has said it is genuine and can work. She also forwarded photos to the previous agent, I asked her 3 times to forward them again but she has not. Saif said she forwarded before it can work. As our agent apologized her after seeing the condition. Please guide!