Subject: CASE1437280
From: "Mohd Samar. Iqbal" <[email-masked]>
To: Rosette Modiri <[email-masked]>
Date: Mon, 9 Mar 2020 15:55:30 -0700 (MST)

CASE1437280 - The customer sent the unit for repair, and it was decided to provide an exchange. A customer sent t882 metro and was offered twist remix one month back as the model number she sent was out of stock. It still shows back-ordered and the customer is asking for an update. what should I tell?