Subject: Re: CASE1438404
From: Rosette Modiri <[email-masked]>
To: Pankaj Thapliyal <[email-masked]>
Date: Mon, 9 Mar 2020 13:44:59 -0700 (MST)

"RA159498 For the shell repair, we now have photos of the damage uploaded to the RA. Share these with the customer so they know why we are recommending the repair. Additionally, there are more shells that should be replaced on the unit, but tech has already discounted those and is will fix them for free if the customer pays for the invoice. We will not be accepting the customers' offer of 45 dollars." 

Ryan has attached pics in RA, please share them to the customer in order for them to have an idea on the repair and why we're asking for the replacement of the parts and we can't discount the repair here as already informed by Ryan 

From: "Rosette Modiri" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Monday, 9 March, 2020 23:47:04 
Subject: Re: CASE1438404 

re-flagged 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 9 March, 2020 21:30:44 
Subject: Fwd: CASE1438404 

The customer now doing bargaining and want to pay just $45 to get the hoverboard repaired. 

From: "Saifullah Kar" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Friday, March 6, 2020 9:15:01 PM 
Subject: Re: CASE1438404 

tech has informed me that the battery was replaced, but that in order for the unit to work properly, the shells have to be replaced 

If they don't want to pay, they can decline and pay the shipping to get it sent back to them but they wont' be able to use it because of the damaged shells. 
(1 liked)​[02:12] Ashley Geist 
However if that's what they wish to do, we can do it. 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Saifullah Kar" <[email-masked]> 
Sent: Thursday, 5 March, 2020 04:40:59 
Subject: Re: CASE1438404 

customer is not ready to pay for the shell part.......what to do 

From: "Saifullah Kar" <[email-masked]> 
To: "Pankaj Thapliyal" <[email-masked]> 
Sent: Wednesday, February 19, 2020 3:16:59 AM 
Subject: Re: CASE1438404 

the unit is being replaced, but they are being expected to pay for the parts which would have been replaced./ag 

From: "Pankaj Thapliyal" <[email-masked]> 
To: "Saifullah Kar" <[email-masked]> 
Sent: Sunday, 16 February, 2020 02:57:18 
Subject: CASE1438404 

Customer does not want to get shell part replaced. 

RA159498 
CASE1438404 

SO1424981