Subject: Re: CASE1434775
From: Rosette Modiri <[email-masked]>
To: Mohd <[email-masked]>
Date: Mon, 9 Mar 2020 12:02:43 -0700 (MST)

Ryan called UPS to re-open the investigation, they're currently in the process of a phone investigation with UPS. We can make an SO for a replacement scooter for the customer, but the SG-3 is currently OOS, so his replacement won't ship until we get more in stock. 

Please inform the customer that we're still investigating with UPS, to be patient. 

From: "Rosette Modiri" <[email-masked]> 
To: "Mohd" <[email-masked]> 
Sent: Monday, 9 March, 2020 21:45:10 
Subject: Re: CASE1434775 

flagged 

From: "Mohd" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Monday, 9 March, 2020 20:38:39 
Subject: CASE1434775 

CASE1434775 - The customer is asking for an update. RA161304 shows status closed, also UPS investigation but it has been almost one month. No SO has been created yet