Subject: Update
From: Rosette Modiri <[email-masked]>
To: Swagtron <[email-masked]>, Pulkit Kadian <[email-masked]>
Date: Thu, 5 Mar 2020 14:56:14 -0700 (MST)

Hi Team 

This is just a friendly reminder that, in regards to the Swagcycles and EB-series bikes, if a customer is complaining that they are not reaching the maximum range per charge listed on the website and/or manual, please try to troubleshoot as best you can. Let the customer know that maintaining high speeds, being close to or exceeding the max load, riding up steep inclines, or riding on very bumpy surfaces may use more energy and thus reduce your range. 
The tech team would just like to make sure we're doing as much as we can to troubleshoot these issues before setting up a repair. Thank you! 

Regards, 
Rosette