Subject: Re: does not want to pay for repair...
From: Rosette Modiri <[email-masked]>
To: Yarngam Makan <[email-masked]>
Date: Thu, 5 Mar 2020 13:41:59 -0700 (MST)

I just got an update from the client now " 

tech has informed me that the battery was replaced, but that in order for the unit to work properly, the shells have to be replaced. 

From: "Rosette Modiri" <[email-masked]> 
To: "Yarngam Makan" <[email-masked]> 
Sent: Friday, 6 March, 2020 02:08:16 
Subject: Re: does not want to pay for repair... 

thiws customer contacted us under a different case number, I escalated this to client already, if they declined a paid repair, that's not an issue but client is checking if their first issue has been addressed or not. 

From: "Yarngam Makan" <[email-masked]> 
To: "Rosette Modiri" <[email-masked]> 
Sent: Friday, 6 March, 2020 01:12:39 
Subject: does not want to pay for repair... 

CASE1447265 
customer said fix the unit without replacing the outer shell... this message was sent on 02/14/2020 .. they responded to the invoice email which we were not aware of ....not willing to pay for part repair...